Audio Visual Field Service Engineer

Location: Durham, NC
Job Type: Direct Hire
Salary: $50,000.00 - $65,000.00
Degree: Associate of Science;
Date: 11/1/2017
Job ID: 02537726
Job Description
Required Skills
  •  
    • Provide continual excellent customer service
    • Answer all service calls in a timely manner
    • Perform routine preventative maintenance checks and services to assigned audiovisual systems (service contracted customers) including software/firmware updates, as needed. 
    • Research parts, nd manufacturer Return Material Authorization (RMA) requests, coordinate outside repairs, work with manufacturers, assist with phone support lines, provide technical support for sales, installation and system design staff,
    • Balance mixer inputs, EQ rooms, and adjust delay channels as necessary to optimize audio system performance
    • Color-balance and adjust geometry of large video walls
    • Test and troubleshoot control system functionality (may include Crestron, AMX, and other IP-based control systems).
    • Test and evaluate performance of video conference systems over ISDN (H.320) and IP (H.323) networks, including local camera and presentation source routing and control, and acoustic echo cancellation.
    • Maintain an assigned base of service-contracted customers including proactively scheduling routine preventive maintenance visits and maintaining a strong working relationship with the customer based on trust and reliance.
    • Ongoing education and training to include becoming ICIA CTS certified within six (6) months of employment and pursuing additional ICIA certifications on your own.
    • May include after hours and on-call duties with guaranteed response times.
Required Experience
  • This individual must work effectively with staff and senior management within the organization and with external parties.
  • Have the ability to work with limited supervision and direction.
  • Set individual goals.
  • The ideal candidate will be a proactive contributor and subject matter expert.