Customer Service Representative - 4 open positions

Location: Toledo, OH
Job Type: Direct Hire
Salary: $45,000.00 - $55,000.00
Degree: Associate;
Date: 11/7/2017
Job ID: 02466000
Job Description
Summary
A Customer Experience Representative is an integral member of the Sales team. The Representative will interact with internal and external customers to ensure we are responsive to customer inquiries to drive a World Class overall experience for the customer. The representative is responsible for fostering a high energy, outcome oriented,technically competent,customer centric culture and the benchmark for excellence in service delivery within the company and
the industry.

4 Open positions to fill in customer Service area 

Essential Duties and Responsibilities include the following.
(Other duties may be assigned)
Qualifications & Requirements
* Provide timely and accurate information to incoming customer requests about various subjects
* Process customer quote requests and orders/changes according to established department
policies and procedures
* Investigate and provide timely feedback to the company and customers regarding service failures or customer concerns
* Partners with the sales team to meet and exceed customer’s service expectations
* Strong analytical skills and attention to detail and follow up
* The anticipated work week for this position is 45-50 hours
* Excellent interpersonal and written communication skills
* Able to display confidence, initiative and self regulate behavior for appropriateness in a business setting
* Able to manage stressful situations without outbursts, conflict or negatively impacting coworkers and team members
* Able to plan and organize effectively and meet deadlines on time


Education and/or Experience
* High school diploma or equivalent is required, and
* Two years’ experience in a manufacturing environment involving Customer Service or Logistics responsibilities
* A Bachelor’s degree in Business, Operations or other related field is preferred
* An equivalent amount of education, training and experience