Office IT Associate/Yardi Technical Support Associate

Location: Chicago, IL
Job Type: Direct Hire
Salary: $50,000.00 - $70,000.00
Degree: Bachelor of Science;
Date: 12/27/2017
Job ID: 02553773
Job Description
Office IT Associate/Yardi Technical Support Associate
 
Essential Functions...
 
Provide company wide support by researching, analyzing and resolving Yardi software issues
Recommend and implement YARDI system changes and enhancements
Ability to setup new users in YARDI, change permissions and security within YARDI
Support software product customization based on user requirements
Perform or assist with data mapping and conversions
Coordinate with software vendor on submission and resolution of bugs and enhancement requests
Administer Yardi software including user security and system customization
Prepare documentation to support system administrative functions, procedures and processes including an internal knowledge base for the System Support team
Assist with branch and corporate reporting by creating custom reports and managing scheduled reports
Perform system and business process review and make recommendations for best practices
Deal with all the day to day server, network, pc and user issues as they occur
Work with all teams to develop and provide: training, conversion, and development
 
Preferred Qualifications and Competencies...
 
3+ years of experience working with Yardi Voyager
Bachelor's degree in Computer Science or Management Information Systems or equivalent work experience preferred
Understand and explain what are: server, router, firewall, workstation, switch
Proficient in using and troubleshooting Windows 7/8/10 workstation
Knowledge in three of the following areas: Property Management, Accounting, Microsoft Windows, Technical Support, SQL, HTML/ASP
Experience with SQL server and processing queries is desired
Tech-savvy and eager to learn with the proven ability to understand and explain software
Excellent verbal and written communications skills
Ability to work independently with limited supervision
Proficiency with Microsoft Office Suite of products
Experience with accounting software or accounting practices is a plus
Working knowledge of basic accounting principles